FAQ

FAQ

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GRANBELL HOTEL KYOTO TOP > FAQ
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About accommodation
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About accommodation

How far in advance can I make a reservation?

There are no specific times, but there are some discounted rates available, such as early booking discounts, so please check the hotel plan details.

Can I stay in the same room for consecutive nights?

Yes, that is possible. Please let us know when you make your reservation. Please note that we may not be able to accommodate your request depending on the availability of rooms.

Can minors stay at the hotel?

Minors are also welcome to stay.
However, if one minor (aged 16 to 18) or multiple minors are staying at the hotel, we ask that the "parent" submit a "Consent Form." A consent form is required for all guests. Please download the "Consent Form for Minors' Accommodation" below, have the parent or guardian fill it out, and submit it to the front desk when checking in on the day.

Consent form for minors to stay ≫ Download

Do you have non-smoking rooms?

All rooms in the hotel are non-smoking. (Please use the smoking area on the 1st floor if you wish to smoke.)
Please note that if smoking or bringing in cigarette butts etc. is confirmed, we will charge you a room cleaning fee and a room damage fee.

Can I smoke in the rooms or inside the building?

All guest rooms at the hotel are non-smoking. If you wish to smoke, please use the smoking area on the first floor.

Are there connecting rooms?

Unfortunately, we do not have connecting rooms available.

What should I do if I am late checking in?

Please contact us only if you plan to check in after midnight.
If your check-in time is before midnight, there is no need to notify us of any changes to your planned time. However, please note that if you check-in after midnight without notifying us in advance, your reservation may be canceled as you will not be staying there.

Is it possible to check in late at night?

Yes, that is possible. If you have made a reservation, please contact the hotel in advance to let us know your planned check-in time.

Can I check in early?

This is subject to availability and a fee. Please contact the hotel for more details.

Can I extend my check-out time?

The usual closing time is 12:00, but we can extend your stay up to 13:00 for a fee.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out time varies depending on the accommodation plan.
*Please note that we may decline your request if the room is fully booked.

Is there a curfew?

Nothing in particular. Front desk staff is available 24 hours a day.

Can I wait for cancellations?

We do not accept waiting lists for cancellations. Please call or check online for room availability at any time.

Can I cancel my reservation?

Yes, we do. In accordance with our hotel's accommodation agreement, we will charge a cancellation fee of 20% of the basic accommodation fee if cancelled the day before, 80% if cancelled on the day, and 100% if cancelled without showing up. However, cancellation policies may differ depending on the plan. Please check the details of the hotel plan.

How do I cancel a reservation?

Please click here to confirm, change, or cancel your reservation.

Please click here to confirm, change, or cancel your reservation.

Is breakfast available?

Yes, there are. However, this varies depending on the plan, so please check the plan details for each hotel.

Can the hotel accommodate food allergies or dietary restrictions?

The hotel strives to accommodate guests with food allergies or dietary restrictions. We recommend that you inform us of your specific needs in advance, preferably when making your reservation. While our restaurant staff will do their best to provide suitable options, please note that due to the nature of kitchen operations, we cannot guarantee a completely allergen-free environment.   

Payment

Do the displayed room reservation prices include consumption tax and service charges?

Yes, the displayed price includes service charge and consumption tax.

How can I pay for my stay?

Please pay the accommodation fee at the front desk when you check in. If someone other than the guest will be paying, the payment must be made before check in. Please be sure to contact the hotel in advance.

What credit cards can I use to make payments?

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, and UnionPay. For other cards, please contact the hotel.

My child is still small. How much will the accommodation fee be?

Up to one child up to 5 years old can share a bed free of charge. Children 6 years old and over will be charged separately.

Other questions

Is the building barrier-free? Is it wheelchair accessible?

Although it is not completely barrier-free, we do have Universal Twin rooms (barrier-free),
It is designed to be accessible to wheelchair users.

Can I store my luggage at the hotel?

We will store your luggage only for guests staying at the hotel. Please inform the front desk when you arrive or depart.

Can I send luggage to the hotel? Can I send luggage from the hotel?

Yes, you can. Please note that we do not accept cash on delivery when sending luggage to the hotel, so please make sure to send it with prepaid shipping (pay the shipping fee at the time of shipment).
In addition, please be sure to clearly write the "reservation name (guest name)," "date of stay," and "reservation number" on the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
*We cannot accept refrigerated or frozen luggage.

If you would like your package shipped from the hotel, please inquire at the front desk.

Is it possible to send luggage overseas from the hotel?

Please note that we cannot ship to overseas destinations.

Do you have a crib?

We are sorry for the inconvenience, but we are unable to provide these items.

Is there parking available?

No, we do not have any. Motorcycles can be parked at the bicycle parking lot.
(Please contact us in advance as space is limited.)

Can I watch foreign language programs on the TV in the room?

The hotel is equipped with Apple TV, offering streaming of ABC News, with other foreign language channels on the way.

Are there any currency exchange machines?

There is a foreign currency exchange machine available 24 hours a day in front of the lounge on the first floor.

How long can you keep lost or checked items?

We will keep any lost or forgotten items for up to one month. Any lost or forgotten items left behind after one month will be disposed of.
Lost property including cash, securities, precious metals and other valuables will be handled in accordance with the law.
In addition, beverages and food will be disposed of on the day.

Call us to book
+81-75-277-7330