FAQ

There are no specific times, but there are some discounted rates available, such as early booking discounts, so please check the hotel plan details.

Yes, that is possible. Please let us know when you make your reservation. Please note that we may not be able to accommodate your request depending on the availability of rooms.

All rooms in the hotel are non-smoking. (Please use the smoking area on the 1st floor if you wish to smoke.)
Please note that if smoking or bringing in cigarette butts etc. is confirmed, we will charge you a room cleaning fee and a room damage fee.

Unfortunately, we do not have connecting rooms available.

Please contact us only if you plan to check in after midnight.
If your check-in time is before midnight, there is no need to notify us of any changes to your planned time. However, please note that if you check-in after midnight without notifying us in advance, your reservation may be canceled.
In addition, for security reasons, the hotel entrance will be locked between 1:00am and 5:00am.
In that case, there is an intercom near the entrance so please use that to call a staff member.

Yes, that is possible. If you have made a reservation, please contact the hotel in advance to let us know your planned check-in time.
For security reasons, the hotel entrance will be locked between 1am and 5am.
In that case, there is an intercom near the entrance so please use that to call a staff member.

This is subject to availability and a fee. Please contact the hotel for more details.

The opening time is 11:00, but we can extend your stay up to 13:00 for a fee.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out times vary depending on your accommodation plan.
*Please note that we may decline your request if the room is fully booked.

Nothing in particular. Front desk staff is available 24 hours a day.

We do not accept waiting lists for cancellations. Please call or check online for room availability at any time.

Yes, we do. In accordance with our hotel's accommodation agreement, we will charge a cancellation fee of 20% of the basic accommodation fee if cancelled the day before, 80% if cancelled on the day, and 100% if cancelled without showing up. However, cancellation policies may differ depending on the plan. Please check the details of the hotel plan.

Please click here to confirm, change, or cancel your reservation.

Please click here to confirm, change, or cancel your reservation.

Yes, there are. However, this varies depending on the plan, so please check the plan details for each hotel.

Yes, the displayed price includes service charge and consumption tax.

Please pay the accommodation fee at the front desk when you check in. If someone other than the guest will be paying, the payment must be made before check in. Please be sure to contact the hotel in advance.

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, and UnionPay. For other cards, please contact the hotel.

Electronic money accepted: IC Transit Cards (Suica, PASMO, ICOCA, etc.), Rakuten Edy, WAON, iD, nanaco, and QUICPay.
QR code payments can be made using Rakuten Pay, PayPay, d Payment, au PAY, Merpay, FamiPay, LINE pay, Yuucho Pay, ANA Pay, WeChatPay, and AliPay.

Accommodation for infants and small children sharing existing beds is free of charge. Children 6 years and older will be charged separately.

Although it is not completely barrier-free, we do have Universal Double rooms (barrier-free) available.
It is designed to be accessible to wheelchair users.

We will store your luggage only for guests staying at the hotel. Please inform the front desk when you arrive or depart.

Yes, you can. Please note that we do not accept cash on delivery when sending luggage to the hotel, so please make sure to send it with prepaid shipping (pay the shipping fee at the time of shipment).
In addition, please be sure to clearly write the "reservation name (guest name)," "date of stay," and "reservation number" on the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
*We cannot accept refrigerated or frozen luggage.

If you would like your package shipped from the hotel, please inquire at the front desk.

Please note that we cannot ship to overseas destinations.

We will provide one free of charge, so please let us know when you make your reservation.
Please note that there is a limited number of units available, so you may not be able to use them.

We do not have any parking spaces available. We apologize for the inconvenience, but please use a nearby paid parking lot.

Any items left behind or lost will be kept for a maximum of three months. Any items left behind or lost beyond these three months will be disposed of.
Lost valuables such as cash, securities, and precious metals will be handled in accordance with the law.
In addition, beverages and food will be disposed of on the day.

Please note that you will not be able to watch the video.

Unfortunately, there are no foreign currency exchange machines or currency exchange services available within the building.