For accommodation in Sapporo, choose GRANBELL HOTEL TANUKI, SAPPORO

There are no specific times, but there are some discounted rates available, such as early booking discounts, so please check the hotel plan details.

Yes, that is possible. Please let us know when you make your reservation. Please note that we may not be able to accommodate your request depending on the availability of rooms.

In keeping with our commitment to environmental conservation, rooms will be cleaned for guests staying 3 nights or more.
Towels, toothbrushes, and trash bags will be hung on the door every day, and other amenities will be provided at the front desk.

Minors are also welcome to stay.
However, if one minor (aged 16 to 18) or multiple minors are staying at the hotel, we ask that the "parent" submit a "Consent Form." A consent form is required for all guests. Please download the "Consent Form for Minors' Accommodation" below, have the parent or guardian fill it out, and submit it to the front desk when checking in on the day.

Consent form for minors to stay ≫ Download

All rooms in the hotel are non-smoking. (Please use the smoking area on the 2nd floor if you wish to smoke.)
Please note that if smoking or bringing in cigarette butts etc. is confirmed, we will charge you a room cleaning fee and a room damage fee.

All guest rooms at our hotel are non-smoking. If you wish to smoke, please use the smoking area on the second floor.

We regret that we do not have connecting rooms available.

Please contact us only if you plan to check in after midnight.
If your check-in time is before midnight, there is no need to notify us of any changes to your planned time. However, please note that if you check-in after midnight without notifying us in advance, your reservation may be canceled as you will not be staying there.

Yes, that is possible. Please inform the hotel of your planned check-in time in advance. For security reasons, the door will be locked after midnight. Guests arriving after midnight are asked to notify the hotel by using the intercom provided.

This is subject to availability and a fee. Please contact the hotel for more details.

We can extend your stay until 13:00 for a fee.
*¥2,000 per room per hour.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out times vary depending on your accommodation plan.
*Please note that we may decline your request if the room is fully booked.

Nothing in particular. Front desk staff is available 24 hours a day.
The doors are locked after midnight for security reasons.
You can unlock the room with your room key, so please don't forget to take it with you when you go out.

We do not accept waiting lists for cancellations. Please call or check online for room availability at any time.

Yes, we do. In accordance with our hotel's accommodation terms and conditions, we will charge a cancellation fee of 20% of the basic accommodation fee if you cancel the day before, 80% if you cancel on the day, and 100% if you do not show up. However, cancellation regulations may differ depending on the plan. Please check the plan details.

Please click here to confirm, change, or cancel your reservation.

Yes, there are. However, this varies depending on the plan, so please check the plan details.

The hotel strives to accommodate guests with food allergies or dietary restrictions. We recommend that you inform us of your specific needs in advance, preferably when making your reservation. While our restaurant staff will do their best to provide suitable options, please note that due to the nature of kitchen operations, we cannot guarantee a completely allergen-free environment.  ​ 

Yes, the displayed price includes service charge and consumption tax.

Please pay the accommodation fee at the front desk when you check in. If someone other than the guest will be paying, the payment must be made before check in. Please be sure to contact the hotel in advance.

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, and UnionPay. For other cards, please contact the hotel.

Accommodation for infants and small children sharing existing beds is free of charge. Children 6 years and older will be charged separately.

Although it is not completely barrier-free, we do have Universal Double rooms (barrier-free) available.
It is designed to be accessible to wheelchair users.

We will store your luggage only for guests staying at the hotel.
Please inform the front desk upon arrival and departure.
We can store your luggage after check-out, but we ask that you collect it on the same day.

*It gets very crowded around check-in and check-out.
We apologize for any inconvenience this may cause, but we will accommodate your requests on an on-going basis, and we appreciate your understanding.

Yes, you can. Please note that we do not accept cash on delivery when sending luggage to the hotel, so please make sure to send it with prepaid shipping (pay the shipping fee at the time of shipment).
In addition, please be sure to clearly write the "reservation name (guest name)," "date of stay," and "reservation number" on the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
If the above information is not provided and we are unable to confirm your reservation, we will be unable to collect your luggage.
Please note that if additional shipping charges are incurred, such as for redelivery, they will be borne by the customer.
*We cannot accept refrigerated or frozen luggage.

If you would like your package shipped from the hotel, please inquire at the front desk.

We are sorry, but we do not ship overseas. The nearest post office is Sapporo Minami Nijo Post Office, which is open from 9:00 AM to 5:00 PM on weekdays.

Check out Sapporo Minami Nijo Post Office on Google Maps >

We are sorry for the inconvenience, but we are unable to provide these items.

There is a multi-story parking lot at the hotel, which you can use.
Please see below for usage fees and vehicle sizes.

From the day of your stay until 11:00 the following morning: 2,000 yen (tax included)
*You can deposit and withdraw money 24 hours a day without any additional charges.

[Specifications of vehicles that can be stored]
Applicable to: Passenger cars (four-wheeled) *Please fold the door mirrors.

①High roof vehicle (AXH type)
Total length 5.3m x total width 2.05m x total height 2.00m or less
Vehicle weight 2,500kg or less

②Ordinary car (AX type)
Total length 5.3m x total width 2.05m x total height 1.55m or less
Vehicle weight 2,500kg or less

*Bicycle and motorcycle parking is not permitted

Unfortunately, we do not have a reservation system and use is on a first-come, first-served basis.
If the parking lot is full, please use the nearby paid parking lot.

Unfortunately, foreign language broadcasts are not available, but you can watch YouTube on the TV in your room and use the mirroring (casting) function on your smartphone.

There is a foreign currency exchange machine on the 1st floor that is available 24 hours a day.

We will keep any lost or forgotten items for up to one month. Any lost or forgotten items left behind after one month will be disposed of.
Lost property including cash, securities, precious metals and other valuables will be handled in accordance with the law.
In addition, beverages and food will be disposed of on the day.

Guests with tattoos that can be covered with stickers or similar may use the large public baths.