Stay in Shibuya at GRANBELL HOTEL SHIBUYA

There are no specific times, but there are some discounted rates available, such as early booking discounts, so please check the hotel plan details.

Yes, that is possible. Please let us know when you make your reservation.
Please note that we may not be able to accommodate your request depending on room availability.

Yes, we have smoking rooms on designated floors.
Please select your desired room type when making your reservation.

Non-smoking rooms are available. Please request a non-smoking room at the time of booking.
Please note that there is a limit to the number of rooms available, so you may not be able to use the room.

Unfortunately, we do not have connecting rooms available.

Check-in is from 2pm and check-out is by 11am.

Yes, that is possible. If you have made a reservation, please contact the hotel in advance to let us know your planned check-in time.

This is subject to availability and a fee. Please contact the hotel for more details.

Standard check-out is at 11:00, but we can extend check-out time up to 18:00 for an additional fee.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out times vary depending on your accommodation plan.
*Please note that we may decline your request if the room is fully booked.

Nothing in particular. Front desk staff is available 24 hours a day.

We do not offer waiting lists for cancellations.
Please check room availability at any time by phone or online.

Yes, we do. In accordance with our hotel's accommodation agreement, we will charge a cancellation fee of 20% of the basic accommodation fee if cancelled the day before, 80% if cancelled on the day, and 100% if cancelled without showing up. However, cancellation policies may differ depending on the plan. Please check the details of the hotel plan.

Please click here to confirm, change, or cancel your reservation.

We are very sorry, but our hotel does not currently offer breakfast service. Please use the nearby restaurants.

Yes, the displayed price includes service charge and consumption tax.

Please pay the accommodation fee at the front desk when you check in. If someone other than the guest will be paying, the payment must be made before check in. Please be sure to contact the hotel in advance.

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, and UnionPay. For other cards, please contact the hotel.

Accommodation fees for infants and small children sharing existing beds will be free.
Children aged 6 and over will incur an additional fee.

There is a 24-hour foreign currency exchange machine on the first floor.

Although our hotel is not completely barrier-free, the lobby, guest rooms, and lobby restrooms are wheelchair accessible. However, the bathrooms in each guest room are not wheelchair accessible.
For any other questions, please feel free to contact the hotel directly.

We will store your luggage only for guests staying at the hotel.
Please inform the front desk upon arrival and departure.

Yes, you can. Please note that we do not accept cash on delivery when sending luggage to the hotel, so please make sure to send it with prepaid shipping (pay the shipping fee at the time of shipment).
In addition, please be sure to clearly write the "reservation name (guest name)," "date of stay," and "reservation number" on the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
*We cannot accept refrigerated or frozen luggage.

If you would like your package shipped from the hotel, please inquire at the front desk.

Please note that we cannot ship to overseas destinations.

We will do our best to accommodate your request. For more information, please contact the hotel.

We will provide one free of charge, so please let us know when you make your reservation.
Please note that there is a limited number of units available, so you may not be able to use them.

We do not have any parking spaces available. We apologize for the inconvenience, but please use a nearby paid parking lot.

If we do not hear from you within three months regarding your lost property, we may dispose of it.
Valuables such as cash, securities, and precious metals will be handled in accordance with the law.
Please note that if any food or drink is left behind after check-out, it may be disposed of on the same day.

We are very sorry, but you will not be able to watch the video. Thank you for your understanding.

Our hotel is located just a 3-minute walk from Shibuya Station (West Exit).
Address: 15-17 Sakuragaokacho, Shibuya-ku, Tokyo 150-0031
The access page is here.

From Narita International Airport, take the Airport Limousine Bus to Cerulean Tower Tokyu Hotel.
The hotel is about a 4-minute walk from there.
Directions to the hotel are here.