Stay at GRANBELL HOTEL SUSUKINO in Sapporo

There are no specific times, but there are some discounted rates available, such as early booking discounts, so please check the hotel plan details.

Yes, that is possible. Please let us know when you make your reservation. Please note that we may not be able to accommodate your request depending on the availability of rooms.

In keeping with our commitment to environmental conservation, rooms will be cleaned for guests staying 4 nights or more.
Towels, toothbrushes, and trash bags will be hung on the door every day, and other amenities will be provided at the front desk.

Minors are also welcome to stay.
However, if one minor (aged 16 to 18) or multiple minors are staying at the hotel, we ask that the "parent" submit a "Consent Form." A consent form is required for all guests. Please download the "Consent Form for Minors' Accommodation" below, have the parent or guardian fill it out, and submit it to the front desk when checking in on the day.

Consent form for minors to stay ≫ Download

All rooms in the hotel are non-smoking. (Please use the smoking room on the 17th floor if you wish to smoke.)
Please note that if smoking or bringing in cigarette butts etc. is confirmed, we will charge you a room cleaning fee and a room damage fee.

All guest rooms at the hotel are non-smoking. If you wish to smoke, please use the smoking room on the 17th floor.

We regret that we do not have connecting rooms available.

Please contact us only if you plan to check in after midnight.
If your check-in time is before midnight, there is no need to notify us of any changes to your planned time. However, please note that if you check-in after midnight without notifying us in advance, your reservation may be canceled as you will not be staying there.

Yes, that is possible. If you have made a reservation, please contact the hotel in advance to let us know your planned check-in time.
In addition, the automatic front and back entrance doors will be locked from midnight to 6:00.
Guests arriving after midnight are requested to notify us by using the intercom.

Depending on availability, the charge is 1,000 yen per room per hour. Please contact the hotel if you are interested.

We can extend your stay until 13:00 for a fee.
*¥2,000 per room per hour.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out times vary depending on your accommodation plan.
*Please note that we may decline your request if the room is fully booked.

Nothing in particular. Front desk staff is available 24 hours a day.
However, the automatic front and back entrance doors will be locked from midnight to 6:00.
You can unlock the room with your room key, so please don't forget to take it with you when you go out.

We do not accept waiting lists for cancellations. Please call or check online for room availability at any time.

Yes, we do. In accordance with our hotel's accommodation agreement, we will charge a cancellation fee of 20% of the basic accommodation fee if cancelled the day before, 80% if cancelled on the day, and 100% if cancelled without showing up. However, cancellation policies may differ depending on the plan. Please check the details of the hotel plan.

Please click here to confirm, change, or cancel your reservation.

Yes, there are. However, this varies depending on the plan, so please check the plan details.

Yes, the displayed price includes service charge and consumption tax.

Please pay the accommodation fee at the front desk when you check in. If someone other than the guest will be paying, the payment must be made before check in. Please be sure to contact the hotel in advance.

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, and UnionPay. For other cards, please contact the hotel.

One child up to 5 years old can share a bed with one adult free of charge. Children 6 years old and over will be charged separately.

Although it is not completely barrier-free, we do have Universal Twin rooms (barrier-free),
It is designed to be accessible to wheelchair users.

We will store your luggage only for guests staying at the hotel.
Please inform the front desk upon arrival and departure.
If you are storing your luggage after check-out, please pick it up on the same day.

*It gets very crowded around check-in and check-out.
We apologize for any inconvenience this may cause, but we will accommodate your requests on an on-going basis, and we appreciate your understanding.

Yes, you can. Please note that we do not accept cash on delivery when sending luggage to the hotel, so please make sure to send it with prepaid shipping (pay the shipping fee at the time of shipment).
In addition, please be sure to clearly write the "reservation name (guest name)," "date of stay," and "reservation number" on the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
If the above information is not provided and we are unable to confirm your reservation, we will be unable to collect your luggage.
Please note that if additional shipping charges are incurred, such as for redelivery, they will be borne by the customer.
*We cannot accept refrigerated or frozen luggage.

If you would like your package shipped from the hotel, please inquire at the front desk.

We are sorry, but we do not ship overseas. The nearest post office is Sapporo Minami-Sanjo Post Office, which is open from 9:00 AM to 5:00 PM on weekdays.

Check out Sapporo Minamisanjo Post Office on Google Maps ＞

We are sorry for the inconvenience, but we are unable to provide these items.

There is a multi-storey car park at our hotel, which you can use.
▶ Route guidance to the hotel guest parking lot (video)

Please see below for fees and vehicle sizes.

Accommodation: 1 night (14:00-11:00) / 2,000 yen
Other hours: 300 yen/hour

[Specifications of vehicles that can be stored]
Applicable vehicles: Passenger cars (four-wheeled vehicles) *Please fold the door mirrors.

・High roof vehicle (AXH type)
Length 5.3m x Width 2.05m x Height 2.0m or less
Vehicle weight 2,500kg (2,300kg) or less
* () indicates the weight of the barrier-free pallet.

Unfortunately, we do not have a reservation system and use is on a first-come, first-served basis.
If the parking lot is full, please use the nearby paid parking lot.

Unfortunately, foreign language broadcasts are not available, but you can watch YouTube on the TV in your room and use the mirroring (casting) function on your smartphone.

There is a foreign currency exchange machine on the 1st floor that is available 24 hours a day.

We will keep any lost or forgotten items for up to one month. Any lost or forgotten items left behind after one month will be disposed of.
Lost property including cash, securities, precious metals and other valuables will be handled in accordance with the law.
In addition, beverages and food will be disposed of on the day.

Guests with tattoos that can be covered with stickers or similar may use the large public baths.
* Tattoo concealment stickers are available for sale at the front desk.