There are no specific times, but there are some discounted rates available, such as early booking discounts, so please check the hotel plan details.

Yes, that is possible. Please let us know when you make your reservation. Please note that we may not be able to accommodate your request depending on the availability of rooms.

Minors are also welcome to stay.
However, if one minor (aged 16 to 18) or multiple minors are staying at the hotel, we ask that the "parent" submit a "Consent Form." A consent form is required for all guests. Please download the "Consent Form for Minors' Accommodation" below, have the parent or guardian fill it out, and submit it to the front desk when checking in on the day.

Consent form for minors to stay ≫ Download

All rooms in the hotel are non-smoking. (Please use the smoking areas on the 3rd and 5th floors.)
Please note that if smoking or bringing in cigarette butts etc. is confirmed, we will charge you a room cleaning fee and a room damage fee.

Yes, that is possible. If you have made a reservation, please contact the hotel in advance to let us know your planned check-in time.

This is subject to availability and a fee. Please contact the hotel for more details.

The opening time is 11:00, but we can extend your stay up to 13:00 for a fee.
If you would like to do so, please contact the front desk in advance.
Please note that if you exceed the maximum extension time, you will be charged for one night.
*Check-out times vary depending on your accommodation plan.
*Please note that we may decline your request if the room is fully booked.

Nothing in particular. Front desk staff is available 24 hours a day.

We do not accept waiting lists for cancellations. Please call or check online for room availability at any time.

Yes, we do. In accordance with our hotel's accommodation agreement, we will charge a cancellation fee of 20% of the basic accommodation fee if cancelled the day before, 80% if cancelled on the day, and 100% if cancelled without showing up. However, cancellation policies may differ depending on the plan. Please check the details of the hotel plan.

Please click here to confirm, change, or cancel your reservation.

Yes, there is. However, this varies depending on the plan, so please check the hotel plan details.

The hotel strives to accommodate guests with food allergies or dietary restrictions. We recommend that you inform us of your specific needs in advance, preferably when making your reservation. While our restaurant staff will do their best to provide suitable options, please note that due to the nature of kitchen operations, we cannot guarantee a completely allergen-free environment.  ​ 

Yes, the displayed price includes service charge and consumption tax.

Please pay the accommodation fee at the front desk when you check in. If someone other than the guest will be paying, the payment must be made before check in. Please be sure to contact the hotel in advance.

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, Discover, and UnionPay. For other cards, please contact the hotel.

You can use IC Transit Cards (Suica, PASMO, ICOCA, etc.), Rakuten Edy, WAON, and iD as electronic money.
QR code payments can be made using Rakuten Pay, PayPay, d Payment, au PAY, Merpay, Ginko Pay, WeChatPay Pay, AliPay, Bank Pay, and Atokara.

Accommodation for infants and small children sharing existing beds is free of charge. Children 6 years and older will be charged separately.

Although it is not completely barrier-free, we do have Universal Queen room (barrier-free),
It is designed to be accessible to wheelchair users.

We will store your luggage only for guests staying at the hotel.
Please inform the front desk upon arrival and departure.
We can store your luggage after check-out, but we ask that you collect it on the same day.

Yes, you can. Please note that we do not accept cash on delivery when sending luggage to the hotel, so please make sure to send it with prepaid shipping (pay the shipping fee at the time of shipment).
In addition, please be sure to clearly write the "reservation name (guest name)," "date of stay," and "reservation number" on the slip and send it to the front desk.
Please contact the hotel in advance if you wish to ship your luggage.
*We cannot accept refrigerated or frozen luggage.

If you would like your package shipped from the hotel, please inquire at the front desk.

Please note that we cannot ship to overseas destinations.

We are sorry for the inconvenience, but we are unable to provide these items.

There is a multi-story parking lot at the hotel, which you can use.
Please see below for usage fees and vehicle sizes.

Accommodation: 1 night (14:00 - 12:00 the next day) / 3,000 yen, unlimited withdrawals

[Specifications of vehicles that can be stored]
Applicable vehicles: Passenger cars (four-wheeled) *Please fold down the door mirrors.

Regular car (AX type)
Total length 5,300mm x total width 2,050mm x total height 1,550mm or less
Vehicle weight 2,500kg or less

*Motorcycle parking is not permitted

Parking is available to guests only and requires a reservation.
For reservations, please email the hotel representative. (E-mail:ginza@granbellhotel.jp) or call (+81-3-6263-8935) If the parking lot is full, please use a nearby paid parking lot.

We will keep any lost or forgotten items for up to one month. Any lost or forgotten items left behind after one month will be disposed of.
Lost property including cash, securities, precious metals and other valuables will be handled in accordance with the law.
In addition, beverages and food will be disposed of on the day.